Vortelon policies and business information

Privacy Policy

Effective September 11, 2026. This policy applies to the Vortelon website, mobile applications, administration service, customer support, and related AI-assisted mobile development services (collectively, the “Service”). By using the Service, you acknowledge that you have read this policy. If you disagree, stop using the Service.

1. Who we are

The Service operator is the individual or legal entity doing business as Vortelon under the legal or DBA name shown in the Business information section on this page ("Vortelon," "we," "us," or "our"). Our website is https://vortelon.com. Send privacy questions, rights requests, or complaints to support@vortelon.com. The published name must match the operating entity registered with the payment provider.

2. Information we collect

• Account data: email address, secure password hash, verification state, login sessions, language, and account status. We do not store plaintext passwords.
• Subscription and transaction data: plan, order number, amount, currency, payment status, renewal, and refund records. Stripe, Apple, Google, or another payment provider normally handles complete payment-card details directly; we receive transaction identifiers and required status data.
• Project and AI interaction data: prompts, code, file excerpts, configuration, feedback, and generated output you choose to submit. The scope depends on enabled features and directories you authorize.
• Device and diagnostic data: device identifiers, platform, application version, IP address, timestamps, crash or error logs, security risk events, and basic performance data.
• Communications: messages and tickets exchanged with product, billing, or security support.
• Cookies and local storage: data needed for sessions, security, language preferences, and consented analytics.

3. Purposes and legal bases

We process data to perform our contract by creating accounts, delivering subscriptions, operating AI features, supporting users, and processing payments; for legitimate interests in security, fraud prevention, debugging, and reliability; to satisfy legal duties involving financial, security, and compliance records; and, where consent is required, only after consent for non-essential cookies or marketing. Consent may be withdrawn without affecting earlier lawful processing.

4. AI and project content

To generate output, the Service may send necessary prompts and context to the selected model provider. Do not submit unnecessary personal data, trade secrets, regulated health or financial information, government identifiers, payment-card data, or third-party material you lack authority to process. We do not use project content to sell personal information, and we do not use private project content to train public models without disclosure.

5. How information is shared

We disclose information only as needed to infrastructure, database, email, error monitoring, support, AI model, and payment providers subject to contractual confidentiality and security duties. We may also disclose necessary data to comply with valid legal process, protect users or the public, investigate abuse, or complete a merger, financing, or asset transfer. A transaction recipient must continue to honor this policy or provide notice of material changes. We do not sell personal information.

6. International processing

Providers may operate outside your country or region. For cross-border transfers, we use recognized contractual clauses, adequacy decisions, or other legally accepted safeguards where required. Data-protection rules vary by jurisdiction; contact us for information about safeguards applicable to a particular transfer.

7. Retention

We retain information needed to provide the Service while an account exists. After closure, account and project data is generally deleted or anonymized from active systems within 30 to 90 days, while backups expire on their rotation cycle. Transaction, tax, audit, security, and dispute records may be kept longer when legally required. A valid preservation demand or unresolved refund or dispute extends retention for relevant records.

8. Security

We use access controls, password hashing, encryption in transit, least privilege, audit logging, backups, and vulnerability remediation. No system can guarantee absolute security. If an incident requires notice, we will notify affected users and authorities within applicable deadlines. Use a unique strong password, protect your email account, and report suspicious activity promptly.

9. Your choices and rights

Depending on local law, you may request access, correction, deletion, restriction or objection, a portable copy, withdrawal of consent, and review by a regulator. Send requests from the account email and describe the requested action; identity verification may be required. We normally respond within 30 days, subject to lawful extensions. Contract, antifraud, financial, or legal obligations may prevent immediate deletion of some records.

10. Children

The Service is not directed to children under 13 and does not knowingly collect their personal information. Users below the age of independent consent in their region need authorization from a parent or guardian. Contact us immediately if you believe a child submitted data without appropriate permission.

11. Third-party links and platforms

The Service may connect to GitHub, model providers, application stores, or other third parties. Their own policies govern data they collect independently. Review their permissions and privacy terms before enabling an integration.

12. Changes and contact

We publish revisions on this page and identify their effective date. Material changes will be announced in the Service or through the account email before they take effect where required. Review updates before continuing to use the Service. Questions may be sent to support@vortelon.com.

Terms of Service

Effective September 11, 2026. These Terms are an agreement between you and the individual or legal entity operating Vortelon under the legal or DBA name shown in the Business information section on this page ("Vortelon," "we," "us," or "our") covering the website, applications, and AI-assisted mobile development service. Creating an account, purchasing a subscription, or using the Service means you agree to these Terms and the Privacy, Refund, Subscription, Acceptable Use, and AI Risk policies.

1. Eligibility and accounts

You must be old enough to form a contract where you live. If acting for an organization, you confirm authority to bind it. Registration information must be accurate, complete, and current. Protect passwords, email accounts, and access tokens; do not share an individual account or bypass authorization. Report unauthorized access promptly to support@vortelon.com.

2. Service description

Vortelon is a digital AI-assisted development service for iOS and Android projects that helps users understand, generate, modify, and inspect code or project content. Available features, models, tools, and platform support are defined by the purchase page and account entitlements. The Service does not include physical goods, managed app publication, guaranteed app-store approval, guaranteed revenue, legal advice, or professional security certification.

3. Subscriptions, payment, and tax

Free lasts 3 days, VIP is USD 29 per month, and Flagship is USD 69 per month unless the purchase page clearly displays another period or promotion. Paid plans renew under the Subscription and Auto-Renewal Terms. You authorize the payment provider to collect the displayed price, applicable taxes, and agreed charges. Price, currency, period, and renewal date appear before payment confirmation.

4. Your content and license

You retain rights in content you lawfully submit. You grant Vortelon a limited, non-exclusive, worldwide license, lasting only as needed, to host, copy, transmit, and process that content to operate, secure, and support the Service. You confirm authority to submit the content and that processing does not violate intellectual-property, privacy, contractual, or legal rights.

5. AI output and your responsibility

AI output is probabilistic and may be wrong, incomplete, insecure, outdated, or similar to output for others. Before merging, publishing, or relying on output, perform human review, compilation, testing, security and license checks, and suitable backups. You remain responsible for project decisions, app-store submissions, production deployment, and the final product. Never use output as the sole basis for medical, legal, credit, employment, personal-safety, or other high-impact decisions.

6. Vortelon intellectual property

The Service software, brands, interface, documentation, and non-user content belong to Vortelon or its licensors. These Terms grant only the limited right needed to use the Service. You may not copy, sell, rent, remove rights notices, reverse engineer except where restrictions are unlawful, or use branding in a way that creates confusion about endorsement, sponsorship, or affiliation.

7. Third-party services

Models, code hosting, payments, app stores, and other integrations are provided by third parties under their own terms. They may change, restrict, or discontinue services. Vortelon does not control their content, availability, or independent data practices, but reasonably selects and manages processors it engages for the Service.

8. Acceptable use and security

Follow the Acceptable Use Policy. Do not break the law, infringe rights, distribute malware, attack systems, send spam, evade limits, impersonate others, or interfere with users. We may use automated and human review to investigate risk and restrict affected features when reasonably necessary.

9. Service changes

We may improve, replace, or discontinue features, models, and integrations. If a change materially reduces a core capability during a paid period, we will provide notice where practical and a proportionate remedy when required by law or no reasonable substitute exists. Maintenance, security events, and failures beyond our control may require immediate changes.

10. Suspension and termination

You may stop using the Service or cancel renewal at any time. We may suspend or terminate for illegality, fraud, security risk, nonpayment, or serious or repeated policy violations; emergencies may require suspension before notice. Ordinary remediable breaches usually receive a reasonable chance to cure. Termination does not erase existing payment, indemnity, intellectual-property, disclaimer, or dispute obligations.

11. Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available.” We do not promise uninterrupted, error-free, absolutely secure, or purpose-specific operation, or that AI output is accurate, unique, eligible for intellectual-property protection, or compliant with app-store rules. Consumer warranties that cannot lawfully be excluded remain effective.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profit, revenue, goodwill, or data. Vortelon's aggregate Service-related liability will not exceed the amount you paid Vortelon during the 12 months before the event giving rise to the claim. This does not limit fraud, intentional misconduct, personal injury that cannot be limited, or mandatory consumer rights.

13. Disputes and governing rules

First send a written description to support@vortelon.com; both parties will try in good faith to resolve it within 30 days. To the extent permitted by law, these Terms are governed by the laws mandatorily applicable to the operator and the user. An unresolved dispute may be brought in any court having jurisdiction under applicable law, and consumers retain access to local courts or agencies where mandatory consumer rules provide it. These Terms do not waive non-waivable protections.

14. General

If one provision is unenforceable, the rest remains effective. Failure to enforce a right is not a waiver. You may not transfer the agreement without consent; we may transfer it in a business reorganization with notice where required. Revisions identify their effective date, and materially adverse changes receive advance notice. Contact support@vortelon.com with questions.

Refund Policy

Effective September 11, 2026. This policy applies to digital subscriptions billed directly by Vortelon. We aim to show the service, price, period, and renewal terms clearly before charging, and we honor mandatory consumer refund law.

1. Seven-day request window

You may request a refund within 7 calendar days after an initial paid charge or an automatic renewal charge. Email billing@vortelon.com from the account email and provide the account email, order number, charge date, amount, reason, and relevant evidence. The seven days begin at the successful-charge time recorded by the payment provider.

2. Matters not limited by seven days

• Duplicate charges for the same order or subscription.
• A reasonably claimed unauthorized charge, subject to account and payment-security verification.
• Material failure of Vortelon's purchased core service for a substantial period without a reasonable substitute or remedy.
• Non-waivable cancellation, cooling-off, quality, or refund rights in your jurisdiction.

These matters are verified individually. Also report unauthorized payments promptly to the card issuer or payment-account provider; we will cooperate with a lawful investigation.

3. Circumstances normally not refundable

Requests after seven days without a legal or listed exception; changing your mind, not using the Service, or forgetting to cancel before renewal; problems caused solely by your device, network, third-party model, or unsupported integration; requesting a refund after substantial consumption; policy violations, fraud, or abuse. This list does not restrict non-excludable consumer rights or prevent a discretionary refund or service credit when fairness supports it.

4. Review and decision

We normally acknowledge a complete request within 5 business days and may ask for proof of account control, logs, or payment. Approval and full or partial amount depend on payment records, availability, usage, timing, and applicable law. We will never ask for your complete card number, password, or email verification code.

5. Method and timing

An approved refund returns to the original payment method, not cash, cryptocurrency, or another account. Vortelon normally submits it to the provider within 5 business days after approval. Funds generally appear within 5-10 business days, depending on Stripe, the issuer, bank, or local network. Exchange-rate differences and bank fees may be determined by those institutions.

6. Effect on access

A full refund revokes the digital entitlement for the refunded paid period immediately or within a reasonable processing time, and the account may return to an available free state. A partial refund may adjust period or access as stated in the decision. Before refund, export permitted project data you need. A refund associated with fraud or serious abuse does not prevent account suspension.

7. Cancellation is not a refund

Cancelling stops the next automatic renewal and does not automatically return the current paid-period charge. Unless a refund is approved, law requires otherwise, or the account ends early for material service failure, access normally continues through the current period. Cancel before the renewal date and retain the confirmation.

8. Apple, Google, and marketplace purchases

When Apple App Store, Google Play, or another marketplace bills the transaction as merchant, request the refund through that marketplace under its process and decision. Vortelon cannot directly return money it did not collect, but can supply order or technical information to support your request.

9. Chargebacks and disputes

Contact us before filing a chargeback so we can investigate quickly. A chargeback does not expand rights under this policy; we may provide order, authorization, usage, and communication records to the payment provider. We do not retaliate for good-faith exercise of legal dispute rights, but may restrict paid access related to a disputed transaction while it is pending.

10. Contact

For refunds, contact billing@vortelon.com. For product or account issues, contact support@vortelon.com. Include “Refund” and the order number in the subject when possible.

Subscription and Auto-Renewal Terms

Effective September 11, 2026. These terms supplement the Vortelon Terms of Service and apply to subscriptions purchased directly from Vortelon. The plan, price, currency, billing period, and first renewal date shown at checkout are your specific purchase details.

1. Current plans

• Free: 3 days of digital access, no automatic renewal, USD 0.
• VIP: USD 29 per month, automatically renewing monthly until cancelled.
• Flagship: USD 69 per month, automatically renewing monthly until cancelled.

Taxes, promotions, or other periods apply only when clearly displayed before payment. Account entitlements and checkout confirmation should match the purchase. If they differ, the information clearly shown and accepted before payment and applicable law control.

2. Auto-renewal authorization

By purchasing a paid plan, you authorize Vortelon's payment provider to charge the stored method at the start of each period for the current price and applicable tax until cancellation. Renewal normally occurs on the calendar date corresponding to the initial charge, or the last day of a shorter month. A receipt is sent to the account email or made available in the account.

3. Cancellation

Cancel through account subscription management or email billing@vortelon.com from the account email. Complete cancellation before the next renewal charge. We display or send confirmation; retain it. Access normally continues through the current paid period and does not renew. Deleting an app, not using the Service, or turning off a device does not cancel.

4. Refunds

Cancellation alone does not create a refund. A request may be made within 7 calendar days after the initial payment or renewal under the Refund Policy. Duplicate, unauthorized, materially unavailable, and mandatory-law matters are not limited by that window. An approved full refund revokes the related digital access.

5. Trials and the free plan

Free lasts 3 days and does not automatically convert to paid unless a future checkout separately explains this and obtains express consent. Free access may end when the period expires. Antifraud controls may limit free access per person, account, or eligible device without reducing statutory rights.

6. Price and tax changes

We may change future-period prices. Existing auto-renewing subscribers receive email or in-Service notice of an increase before it takes effect, including the new price and date; renewed consent is obtained when law requires. You may cancel before the increase. Changes in tax rates or government charges may lawfully appear on later bills.

7. Upgrades and downgrades

An upgrade may start immediately with the displayed prorated difference or a new period. A downgrade normally begins after the current period so paid access is not removed early. Effective time, credit, and new renewal date appear before confirmation. Export or back up data tied to a feature that will become unavailable.

8. Failed payment

If renewal fails, we may reasonably retry and ask you to update the payment method. The account may enter a grace or past-due state with limited paid features. Continued failure ends the subscription and does not excuse charges already lawfully incurred. We never ask you to email a complete card number or password.

9. Marketplace subscriptions

Apple, Google, or another marketplace manages the payment method, renewal, cancellation, and refund for its purchases. Cancel in the marketplace account; a Vortelon control may only link there. For marketplace billing, mandatory marketplace rules control if they conflict with these terms.

10. Notices and records

We provide purchase confirmation and accessible subscription status. When applicable law requires a renewal reminder, we send it within the required period. Keep the email current and check spam. Missing a non-mandatory reminder does not change a renewal clearly disclosed and authorized before payment, without affecting statutory rights.

11. Contact

For billing, cancellation, or renewal questions, contact billing@vortelon.com. For account and technical support, contact support@vortelon.com.

Cookie Policy

Effective September 11, 2026. This policy explains how Vortelon uses cookies, local storage, and similar technologies on its website, administration pages, and related web experiences. A cookie is a small browser record; local storage holds limited settings on a device.

1. Necessary technologies

We use strictly necessary cookies or storage to maintain sessions, prevent cross-site requests and abuse, enforce security controls, remember privacy choices, balance traffic, and keep the Service reliable. These are needed to deliver a service you request and generally cannot be disabled in the site. Blocking them may break login, payment, or security features.

2. Preferences

After you make a selection, we may remember language, interface state, display mode, and accessibility preferences so later visits remain consistent. Preference data is not normally used for cross-site tracking and can be cleared in the browser.

3. Analytics

We enable non-essential analytics only after obtaining consent where law requires. Analytics help us understand page visits, feature use, errors, and basic performance. They should use aggregated or shortened identifiers where practical and do not read project code or prompts. Rejecting analytics does not prevent core subscription use.

4. Advertising

Vortelon currently does not use cross-site behavioral advertising cookies and does not sell or share personal information for targeted advertising. If advertising or cross-site measurement is introduced, we will first update this policy and the consent interface and provide a choice to opt out of “sale or sharing” where required.

5. Third parties

Payment, video, support, or another embedded feature may allow a third party to set technology. Non-essential third-party resources load only when the feature is enabled and law permits. A third party's policy governs data it independently handles. Payment providers such as Stripe may use necessary technology to prevent fraud and complete transactions.

6. Duration

Session technology usually expires on logout, browser close, or after a short period. Security and consent records may remain for months to enforce choices and investigate abuse. Preferences may last until cleared or their configured expiry. Periods may change with purpose, but records are not kept indefinitely without need.

7. Your controls

Use the cookie banner or privacy settings to accept, reject, or withdraw non-essential categories. Browser settings also let you inspect, delete, or block cookies and site data. “Do Not Track” has no uniform standard; where law applies and we detect a recognized opt-out signal, we process it as required.

8. Multiple devices and applications

Choices may be separate for each browser or device and need to be set again. Native mobile apps use secure storage, device permissions, or SDKs rather than browser cookies. Their processing remains subject to the Privacy Policy and can be controlled through system permissions and app settings.

9. Changes

Before adding a non-essential category or materially changing its purpose, we update this policy and obtain consent again where required. The effective date at the top identifies the latest version. Contact support@vortelon.com with questions.

Acceptable Use Policy

Effective September 11, 2026. This policy applies to every Vortelon user, content item, API, AI feature, tool call, and project integration. You must also follow local law and the rules of connected model, repository, app-store, and platform providers.

1. Illegal activity and harm

Do not use the Service to carry out, facilitate, or instruct unlawful activity, violent threats, terrorism, human trafficking, child sexual exploitation, encouragement of self-harm, or severe targeted harassment. Do not create or distribute non-consensual intimate content or incite hatred or discrimination based on protected characteristics.

2. Security attacks and malware

Do not perform intrusion, credential theft, phishing, malware, ransomware, denial of service, exploitation, or access-control evasion against a system you are not authorized to test. Legitimate security research requires explicit owner permission, limited impact, data protection, and coordinated-disclosure compliance. Do not use the Service to build botnets or maintain unauthorized control of devices.

3. Fraud, impersonation, and manipulation

Do not impersonate a person, misrepresent affiliation, falsify identity or payment information, manipulate reviews, commit fraud, launder money, or evade sanctions. Do not produce synthetic evidence, false official documents, or undisclosed deceptive content intended to mislead recipients.

4. Privacy and surveillance

Do not collect, identify, track, or expose personal information without a lawful basis. Do not build systems for unlawful surveillance, tracking sensitive locations, or inferring highly sensitive traits. Processing third-party data requires appropriate notice, authority, and security.

5. Intellectual property

Do not submit, copy, or distribute code, text, images, keys, databases, or other material you lack the right to use. Do not remove license, copyright, or attribution notices or direct the Service to evade digital-rights protection. Fair use, interoperability, and other statutory exceptions remain questions of applicable law.

6. Spam and platform abuse

Do not send unsolicited bulk email or messages, mass-create fake accounts, scrape prohibited data, manipulate traffic, or abuse referral, recommendation, or review systems. Do not share accounts, resell unauthorized access, evade device or usage limits, interfere with billing, or impose unreasonable automated load on infrastructure.

7. High-impact uses

Do not make the Service the sole or final decision-maker for medical diagnosis or treatment, legal conclusions, credit, insurance, hiring, law enforcement, immigration, critical-infrastructure control, weapons, or personal safety. Any permitted assistance requires qualified human oversight, independent evidence, an appeal channel, and applicable compliance controls.

8. Minors and sexual content

Never create or distribute sexual content involving minors, including synthetic or fictional depictions. Adult content must be lawful, consensual, access-restricted as appropriate, and free of exploitation, violence, or non-consensual depiction of real people. Service features may impose stricter limits on adult content.

9. Circumvention and repeat violations

Do not bypass security filters, permissions, rate limits, subscription entitlements, suspensions, or protective measures. Do not create or control another account to continue the same violation after restriction. Obtain written authorization and remain in scope before good-faith product security testing.

10. Enforcement

We consider content, intent, impact, frequency, history, and willingness to remediate. Measures can include warning, content removal, tool restriction, suspension, termination, and legally required reporting of imminent threats. Urgent risk may be handled immediately; non-urgent remediable issues usually receive a reason and cure path. Contact support@vortelon.com to provide context or appeal.

11. Reporting

Report abuse, vulnerabilities, or urgent risks with necessary detail to support@vortelon.com. Do not include unrelated personal data, plaintext passwords, private keys, or complete payment-card information in a report.

AI Service and Model Risk Disclosure

Effective September 11, 2026. Vortelon uses generative AI to assist mobile-project development. This disclosure helps you understand inherent limitations and does not replace the Terms, Privacy Policy, or Acceptable Use Policy.

1. Probabilistic output

Models predict output from patterns and do not truly understand facts, project intent, or legal requirements. The same input can produce different results. Output may contain fabricated facts, incorrect APIs, outdated code, incomplete logic, nonexistent dependencies, or misleading explanations. Fluent and confident wording is not proof of correctness.

2. Human review is required

A suitably qualified person must conduct human review before adopting output. Code should at minimum be read, compiled, tested, statically analyzed, dependency-audited, permission-reviewed, and verified on target devices. Privacy, security, payment, identity, encryption, networking, and data-migration work needs stronger professional review. Keep version control and recoverable backups.

3. Security risk

Generated code may contain injection, broken authorization, insecure storage, weak cryptography, supply-chain, resource-exhaustion, or data-disclosure flaws. A model may also suggest dangerous commands. Before running commands, adding dependencies, changing infrastructure, or handling production data, verify the source, scope, privileges, and rollback. Never place passwords, keys, tokens, or complete payment data in output or logs.

4. Intellectual property and licenses

Output may resemble public or protected material, while law concerning ownership, copyright eligibility, and infringement of AI-generated material continues to develop. Vortelon does not warrant that output is unique, registrable, or non-infringing. Perform provenance, similarity, and open-source license checks and preserve required attribution and notices.

5. Third-party models

Available models may be supplied by third parties. Their availability, capability, knowledge cutoff, safety rules, data handling, and regional limits can change. We display or record important provider information where practical but cannot promise continued access to the same third-party model. Switching models may affect quality, latency, and style.

6. Confidential and personal information

Submit only the minimum content needed for a task. Do not enter unauthorized trade secrets, customer databases, health or financial records, government identifiers, payment-card data, private keys, or other highly sensitive material. Confirm contractual and legal authority for organizational or customer content and redact it where appropriate.

7. High-impact decisions

AI output must not be the sole basis for medical, legal, credit, insurance, employment, education-admission, law-enforcement, immigration, critical-infrastructure, personal-safety, or weapons decisions. Any permitted supporting use still requires a qualified professional to make the final decision, verify data, record reasons, and provide human appeal.

8. App-store and platform review

Vortelon can assist with iOS and Android projects but does not guarantee approval by Apple, Google, or another platform. Policy, signing, permission, privacy-manifest, SDK, and content requirements change. The submitter must read then-current rules, test on real devices, and take responsibility for declarations.

9. Availability and changes

Model services may slow, rate-limit, or stop because of capacity, maintenance, provider failure, security events, regulation, or regional restrictions. Features and models may be replaced. We reasonably maintain the Service and provide notice or an appropriate remedy for material changes to paid core capability, but do not promise permanent availability of every model or fixed output speed.

10. Reporting issues

If you find dangerous output, a vulnerability, infringement, or material quality issue, stop using the affected result and contact support@vortelon.com. Provide reproducible steps and redacted examples, not real credentials or unnecessary personal data.